Refund policy

For our guests staying at the Inn. We charge for your requested stay in full at the time of booking.  Local Hospitality Taxes, Fee's and Experiences (if purchased) will be assessed at time of departure.  Credit Card Fee's will be waved for checks or cash.  Please contact us for this option, a credit card number will be needed to hold your room until arrival.

Every reservation we receive is important and special to us.  We take great care in preparing for your arrival - from room preparation to creating your custom experiences.  We sincerely appreciate each reservation we receive!  It means we've committed to have your room ready and available upon your arrival. 

While we understand that life isn't always predictable and that plans change, we do request that you contact us no less than 30 (thirty) days prior to your check-in date to let us know of your changes.  Whole Plaas Huis bookings require a 60 (sixty) day notice prior to your check-in date to let us know of your changes. 

Any reservation updates and/or cancellations received less than 30 (thirty) days for single rooms and 60 (sixty) days for the entire Huis prior to your check-in date, will result in the loss of your deposit.  

Cancellations prior to 30 days for single rooms and 60 days for the whole house will result in a 5% processing fee of the total amount of your deposit.